Updates to Netfirms SMTP Authentication

By
Dan
Published: 29 May 2009 4:45 PM EDTPosted in: Featured, Service AnnouncementTags:
Updates to Netfirms SMTP Authentication

Recently some of our clients have advised of us issues with authenticating on our SMTP servers when sending out emails. For this reason we will be updating our current SMTP server configuration to address these issues. Starting Monday, June 1, 2009 our SMTP servers will require authentication to be set.

In order to resolve this we ask that you check your SMTP settings within your EMAIL client (Outlook, Thunderbird, Macmail, etc…) and check with PORT Number your SMTP server is set to use. Below is an outline of our suggested and confirmed settings:

  1. SMTP Server: smtp.yournetfirmshosteddomain.com (replace “yournetfirmshosteddomain.com” with your actual domain name so if your domain was hello.com it would read as smtp.hello.com)
  2. SMTP Port: 587
  3. My SMTP Server Requires Authentication should be checked.
    • Therre are two choices for authentication: Log on using same settings as incoming mail server or Log on using:
    • Please ensure that you choose the option, “Log on using:” and then supply your Netfirms email address and password
  4. Please use your full username@domain.com as the login information rather than just “username”

We have included below a list of instructions on how to configure your email client to use SMTP Authentication. The instructions below are for various EMAIL clients so please choose the set of instructions that matches the application you are using.

Microsoft Outlook Express and Outlook 2000

  1. Click Tools
  2. Click Accounts
  3. Click the Mail tab
  4. Double-click on the account
  5. Verify that the email address is entered in all lowercase letters (General Tab)
  6. Click the Servers tab.
  7. Verify that “Server Requires Authentication” is checked
  8. Click the Settings button and verify that you choose the option, “Log on using:” and then supply your Netfirms email address and password
  9. Click ‘Apply’ (if available), then ‘OK’, and then ‘Close’.

Microsoft Outlook 2002 (XP) and 2003

  1. Click Tools
  2. Click Email Accounts
  3. Click View or Change Existing Email Accounts
  4. Click Next
  5. Double-click on the account
  6. Click on More Settings and then click the Outgoing Server tab.
  7. Verify that “SMTP server requires authentication” is checked and please ensure that you choose the option, “Log on using:” and then supply your Netfirms email address and password
  8. Click ‘OK’, then ‘Next’, and then ‘Finish’
  9. Click send / receive to check for errors

Mozilla Thunderbird

  1. Click Tools
  2. Click Account Settings
  3. Click Outgoing Server from the left
  4. Select the outgoing server
  5. Click the Edit button
  6. Verify that Use Name and Password is checked
  7. Verify the username is entered correctly

Apple Mail

  1. Click Mail
  2. Click Preferences
  3. Click the BlueTie account
  4. Click the Account Information button
  5. Click the Server Settings button
  6. Verify that Authentication is set to Password
  7. Verify that username and password are entered correctly

Microsoft Entourage

  1. Click Tools
  2. Click Accounts
  3. Click Mail
  4. Double-click on the BlueTie account
  5. Click Account Settings
  6. Click the Advanced Sending Options button
  7. Verify that “SMTP server requires authentication” is checked and please ensure that you choose the option, “Log on using:” and then supply your Netfirms email address and password
  8. Close the window by clicking the box in upper-left corner

Qualcomm Eudora

  1. Click the Eudora menu
  2. Click Preferences
  3. Click the Checking Mail icon
  4. Verify that ‘Authentication’ is set to Passwords
  5. Click the Sending Mail icon
  6. Verify that Allow Authorization is checked
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About the Author

This is me and this is my bio. My name is Dan and I'm proud to say I work with a great team here at Netfirms. I spend my days finding and compiling useful information for all of you and look forward to any feedback you may have. Feel free to leave your comments or send me an email through the contact form
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