Netfirms Customer Support
 Get help fast - whenever you need it. When you're stuck on a technical issue, you want help quickly. With expert e-mail and telephone attendants, plus a 500 document Online Knowledgebase, we're here for you 24/7. With Netfirms you'll get:
Unprecedented response times Typically 70-80% of enquiries are responded to within 1-4 hours and 90% within 8 hours No waiting ... Unlike other companies, you won't wait long to get a hold of a Technical Support Specialist - you'll typically speak to a live person within 30 seconds Expert support reps More than 95% of all initial enquiries are resolved during the first contact with us High-efficiency Ticketing System Your questions and issues are taken very seriously, and are tracked by Technical Support Specialists using an efficient ticketing system Massive 500 FAQ Knowledgebase You'll actually enjoy using our Online Knowledgebase where you can quickly and easily search over 700 FAQ documents, videos, and tutorials Netfirms Reference Guide Our getting started guide includes step-by-step instructions for every Netfirms product - all together in one big book. To download this PDF (3.4MB) right now, click here |