Netfirms Knowledge Base

Educational resources you can trust.

Available payment methods, how to update billing info, and our generic refund policy are all found here. Other unique billing related tasks are shown here too.

Account: Billing

You can get all of your receipts and invoices through Billing Central.

Account: Invoices And Receipts

If you plan to keep your services but need additional time to prepare a payment, you can extend your payment deadline.

Account: Request More Time to Pay

Increase your database performance by repairing and optimizing your database tables.

How to Repair and Optimize a MySQL Database

This article shows you how to backup and restore a database with phpMyAdmin.

How to Backup and Restore a MySQL Database

This article consists of instructions and a tutorial on querying MySQL databases.

Querying MySQL databases using phpMyAdmin

Learn to create and update subdomains to organize website content by following the steps outlined in the article!

Domain Management: How to Update Subdomains

Renewing a domain means that you're extending the registration period for that domain. For example, if a domain is set to expire in 2015, renewing it for one year will set a new expiration date in 2016.

Domain Registration: How To Renew Your Domain

After registering a domain, your nameservers can be found under the Default Nameservers tab. For more details, follow the guidelines in the article!

How to Find Your Default Nameservers - Domain Management

Stay in touch even when you're on the go by getting all of your email using your Blackberry. Step by Step Walkthrough (IMAP)Step by Step Walkthrough (POP)Should I use IMAP, or POP.

Email Client Setup: Blackberry Phone

Stay in touch even when you're on the go by getting all of your email using your Apple mobile device.Step by Step Walkthrough (IMAP)Step by Step Walkthrough (POP)Should I use IMAP, or POP

Email Client Setup: Apple iOS 8 and 9

Mailboxes have a limited amount of space and will stop receiving incoming messages once they have reached their capacity. Deleting messages on a regular basis helps to keep a mailbox free to accept incoming messages.

Email Management: How to Delete Messages

File Manager is built into your Control Panel and is helpful for uploading small groups of files. You can also use File Manager to organize and manage your website files.

FTP: How to Connect Using File Manager

'You can change file and folder/directory permissions using File Manager.Important: This feature is recommended for advanced users only.'

File Management: How to Set File and Folder Permissions Using File Manager

Keep your website organized by deleting files and folders you no longer need. File Manager makes it easy to keep your site organized.

File Management: How to Delete Files and Folders Using File Manager

This article describes some information related to renewing your services and automatic billing.

Hosting: How to Renew

WP_Debug is intended to help WordPress developers as they write custom code for themes and plugins. WP_Debug is disabled by default, and WordPress recommends that it remain disabled for live WordPress websites.

WordPress: How to Enable or Disable WP_Debug

This article explains policies regarding bandwidth and disk usage, as defined by the Terms of Service (ToS).

Bandwidth and Disk Usage Policy

'You can upgrade any regular mailboxes to a Google Workspace Account at any time. We also encourage you to read the Google Workspace Upgrade FAQ found here.'

How to Upgrade to Google Workspace (Formerly G Suite)

Learn how to lock or unlock multiple domains on your account! Follow the steps in the article for further details.

How to Lock or Unlock Multiple Domains- Domain Security & Management

SiteLock 911 is designed to help you quickly recover from major attacks and vulnerabilities. You can also bundle the SiteLock 911 with ongoing services to save money and keep your site clean and protected in the future.

Online Security: SiteLock 911 Site Fix Service

This article lists the renewal rates for the SiteLock site protection plans.

Security: SiteLock Renewal Rates

This article shows a video tutorial that discusses the importance and uses of the website backup and restore tool.

Website Backup and Restore Tool - Video

Help videos that cover the most frequent topics our customers need to create and maintain their presence on the web. WordPress, WebsiteBuilder, Email, technical and more.

Help Video Tutorials

Get started with this easy to use site builder; choose from hundreds of professional templates.

WebsiteBuilder: Getting Started

Add hyperlinks to text, images, buttons and more in WebsiteBuilder.