Email Client Setup

Generic Email Client Settings

What is an email client app?

Email clients are applications on your computer or apps on your phone that retrieve emails and deliver them to your email inbox. Email clients can both send and receive your email messages. Microsoft Outlook and Mac Mail are two examples of email clients. This article includes set up guides for the most common email clients.

Before you set up your email client, check out our professional email and productivity plans — Microsoft 365 or Google Workspace. You’ll enjoy a domain-matching email address and a robust set of tools and applications to help you run your business more efficiently.

These are the generic settings and should work for any email client or mobile device.

Setting	What You Input
Username:	Your full email address
Password:	Your email password
Connection Type:	Server & Port info
POP	Incoming Server: pop.netfirms.com Incoming Port: 110 (or 995 with SSL enabled)
IMAP	Incoming Server: imap.netfirms.com Incoming Port: 143 (or 993 with SSL enabled))
SSL (Optional):	Enabled or Disabled
Outgoing Server Authentication:	Enabled
Outgoing Server:	smtp.netfirms.com
Outgoing Port:	587 (or 465 with SSL enabled)

Tip: If 587 is not working for the Outgoing Port, try using port 25 instead.

Double-check your email client settings.

Review your settings again for any possible typographical errors (especially the email password).

Still Unable to Resolve the Issue On Your Own

We are always here to help you. If you have gone through all of the troubleshooting steps and still have an issue, please contact us!

Email Client Setup Guides

Pro Tip: Look for the article from the list below and use it to set up your email based on your email client or device.

Our Knowledgebase Guides
Email Clients Mac OS X Mail Microsoft Outlook 2003 Microsoft Outlook 2007 Microsoft Outlook 2010 Microsoft Outlook 2013 Mozilla Thunderbird Outlook for Mac 2011	Mobile Devices Apple iOS 8 and 9 Apple iOS 10 Apple iOS 11 and 13 Android Devices (Old version) Android Devices (New version) BlackBerry Windows 8 Phone

Our Knowledgebase Guides

Email Clients

Mobile Devices

Developer Support Site Links
Email Clients Apple Mail Entourage for Mac Eudora Microsoft Outlook 2003 Microsoft Outlook 2010 Outlook for Mac 2011 Microsoft Outlook 2013 Mozilla Thunderbird Opera Mail Pegasus Mail SeaMonkey Mail Windows Live Mail Microsoft Outlook 2007	Mobile Devices Apple iPad Blackberry Dell Google Nexus HTC LG Motorola Nokia Samsung AT&T Sprint T-Mobile Verizon Apple iPhone

Developer Support Site Links

Email Clients

Mobile Devices

Are your mail records pointing to our MX Server?

Your domain DNS settings control which hosting provider handles your email services. Double-check your settings to make sure they point to our MX Server. If your domain is not registered with us, you may need to update your Nameservers or MX Records.

For information on changing your domain DNS settings, please view these articles:

Confirm that you have a stable internet connection

Connecting from your computer	Connecting from your mobile phone
Check your internet connection status. Unplug the power cord from your internet router. Wait 15 seconds. Plug the power cord back into your internet router. Wait 45 seconds for your modem to sync with your service provider. If issues continue, please contact your internet service provider.	Check your signal status. See if your location is causing issues connecting to your service provider. Restart your phone. Wait a moment while your phone reconnects to your service provider. If issues continue, please contact your cell phone service provider.

Roundcube App Configuration

Do you have the Roundcube app installed and need to access the emails from there? Here are the settings to get it working.

Setting	What You Input
Roundcube Webmail URL	https://emailmg.netfirms.com/roundcube
Username:	Your email address
Password:	Your email password

Related articles
Troubleshooting Common Email Issues
I Can't Send Emails
I Can't Receive Emails
Common Email Bouncebacks